Ordering Information Print

Place Orders and Pay Online

The RackVax.com Online Store makes it easy to find and purchase the unique line of products we offer. When you order and pay online, our intelligent system starts working to ensure rapid delivery. Our store currently accepts payment via Paypal.

Backorders

Because our system tracks inventory levels, it is unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

Price Changes

When you place your order with us, you agree to the price and terms indicated on our web site. Price differences related to future or past prices in our store or any other store are not refundable.

Sales Tax (for orders within the USA)

RackVax.com is not located in a state where sales tax is collected and as such, no sales tax will be applied to your order.

Telephone, Postal Mail, Fax, or E-mail Orders

Telephone, postal mail, fax or e-mail orders may be accepted in some circumstances. Contact customer service if you are having difficulty placing an order through our online store.

If you cannot use our convenient online shopping catalog, you may be using an outdated browser. To view content and place orders on our website, we recommend that you use the most recent version of Microsoft Internet Explorer, Firefox, Opera, or Safari.

COD Orders

COD orders are not accepted.

Shipping and Handling

We work with multiple carriers to offer you different shipping options. FedEx is our preferred carrier, but we may also use UPS or USPS. Expedited shipping options are also available for rush deliveries.

Orders consisting of two or more types of items may be shipped from multiple locations.

In the unlikely event that shipping charges are higher than estimated, you will be notified by email before the charges are made to your credit card.

US Customers
We ship to
  • Any residential address
  • Your place of business
  • APO / FPO addresses
  • US territories and possessions
We do not ship to
  • Hotels, motels or resorts.
International Customers
We ship to
  • Your home address
  • Any US address
We do not ship to
  • Your place of business, hotels, motels, or resorts.
  • Iran, Sudan, Cuba, Syria, North Korea, Indonesia, Malaysia, Nigeria.

Delivery Times

Order cutoff times for 1-Day and 2-Day Shipping Options are:
Monday - Thursday: 1:30pm PST
Friday: 10:30am PST

Business days are defined as Monday through Friday, except holidays.

The tracking number you receive from us in an Order Status email during the daytime may not be updated on the carriers website until that evening.

APO and FPO Addresses

When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package to the APO or FPO address via the next available boat.

P.O. Boxes

We will not ship to P.O. boxes. A physical address is required. Orders with shipping addresses that are P.O. boxes will be canceled.

International Orders

Some items are not available for shipment outside of the US and Canada. Please check products for shipping notes as you shop, to ensure that items can be shipped internationally. If your country is not an option in the checkout process, we cannot ship to your country. Check a product's shipping notes while you shop to learn of any possible shipping restrictions for particular products.

Tax and Duty Fees (for international orders)

International shipments may be subject to various import duties and taxes which are levied once the package reaches your country. You are responsible for paying any additional charges. We will not falsify invoices or shipping labels under any circumstances.

All orders are subject to approval by our verification department. We will notify you by phone or e-mail should your order be delayed. We reserve the right to refuse any sale at any time.